1.Shop assistant: Good morning.Can I help you?

Customer: _________.I"m just looking round.

a. No,you can"t

b. Not at the moment,thanks

c. Yes,please

d. Yes,thank you

2.Ann: Do you still have a headache,Bill?

Bill:Yes,I do.And now I have a fever and cough constantly.

Ann:________.

a. That"s very regerful

b. That"s pitiful

c. That"s too bad

d. That"s worse

3.Marie: Your little boy has done a good job at school.

Eva: ___________.

a. Yes,you are very kind

b. No,you"er too polite

c. Thanks,but you"er exaggerating

d. Yes,I"m pround of him

4.Nancy: Hello,Ted.What"s wrong with your arm?

Ted: I broke it when I was skating on the holiday.

Nancy: Oh,no!__________

Ted: Much better,thanks.

a. What a nuisance!

b. How awful!

c. Why was that?

d. What a trouble!

5.Paul: Do you have to have that TV on quite so loud?

Carol:______.Is it bothering you?

Paul: Yes,I"m trying to sleep.

a. Oh,I"m sorry

b. Oh,excuse me

c. No,I don"t

d. Yes,I have to
 

答案：

1、b. Not at the monent,thanks

店員詢(xún)問(wèn)“你要點(diǎn)什么？”，顧客若馬上要買(mǎi)東西，則回答“Yes，please”；如果暫時(shí)不買(mǎi)，則可說(shuō)“Not at the moment”

2、c. That"s too bad

當(dāng)別人向我們述說(shuō)自己的病痛時(shí)，應(yīng)該表示同情。

3、d. Yes,I"m pround of him

但受到別人的夸獎(jiǎng)時(shí)，要么禮貌地表示謝意，要么表示認(rèn)可，一般不給予否認(rèn)以示謙虛。

Yes,you are very kind 在別人幫忙了自己，或說(shuō)了有益于自己的話才使用。

4、b. How awful!

在聽(tīng)別人訴說(shuō)自己的不行事故時(shí)，可以通過(guò)表達(dá)內(nèi)心的不安、驚訝或害怕來(lái)表示同情。

What a nuisance! 表示厭煩

Why wad that? 是一幫詢(xún)問(wèn)

What a trouble! 表示“真是個(gè)麻煩”

5、a. Oh,I"m sorry

對(duì)于別人的抱怨，禮貌的反應(yīng)應(yīng)該是現(xiàn)表示歉意，然后再弄清楚情款。